E-Business Consulting

Gaining Connectivity:
Creating the 21st Century Business /
Enabling Enterprise Communities

Our services

The leading edge has always been our specialty.
We can contribute in roles ranging from leadership or participation in your team, to short, discrete projects. An ongoing part-time involvement can supplement in-house skills.

Opportunity assessment and futures

Infrastructure issues/resources/constraints
(technical, operational, and organizational)

Strategy development and approval

Proposals, white papers, consensus building

Systems analysis, architecture, and design

Project planning, coordination, tracking, and quality assurance

Task specification and sourcing

Web site content, design, navigation, and usability

External information services sourcing/controls

Needs and support analysis for:

Database access
Transaction processing
Payments, EDI, fulfillment, and logistics
Customer/user service messaging, workflow processing, and call centers
Messaging and groupware administration
Content and knowledge management
Legacy systems and process integration
Training and user support

IT development, operational support, service level management, and security/integrity controls

Cross-unit support and coordination

E-business Opportunities and Challenges

Electronic connectivity is transforming businesses and the very nature of business. Internet, intranet and extranet services are bringing the deepest and fastest process change in organizational history. Exploiting this requires ongoing re-alignment of corporate and marketing objectives in congruence with the supporting IT and business operations functions. Companies are beginning to apply Web publishing, electronic commerce, messaging, and groupware to multiple communities of customers, partners, and internal staff. Public Web sites, intranets, and extranets are evolving and integrating. Enterprises that fail as early exploiters or quick followers of these revolutionary enabling technologies risk being blind-sided by more imaginative and nimble competitors.

Opportunities include quantum improvements in:

marketing, sales, customer service, and logistics
extended enterprise partnerships
communication and coordination.

Challenges: To identify and address these dynamic opportunities takes a multidisciplinary approach that combines vision with pragmatism -- to assess options, set sound priorities, and ensure effective execution. It requires people who appreciate the new medium and its evolution, as well as the realities of business operations and technical support -- look inside and outside the enterprise -- and apply strong project management and consensus building skills.

What we bring -- Capabilities Summary

Further background on some of our areas of focus:

Customer Service and Virtual Communities: Hyperservice, Self-service, and Profiting from Empowered Customers
Integrating Web Marketing with Business Operations: Working with Back-end IT and Operations Groups

And a perpective on our breadth of vision: Connective Media + Information Technology

Please contact us to explore how we can contribute to meeting your particular needs.

Contact Information

Richard R. Reisman, President, Teleshuttle Corporation
799 Broadway, New York, NY 10003
(212)-673-0225 fax: (212)-673-0226
e-mail: info@teleshuttle.com

Related items

Death of the Salesman? (Part 1): Does the Middleman have a role on the Web? A panel discussion with executives from IBM, Pinacor, American Express, Commercenet, and Gartner Group, presented by the MIT Enterprise Forum on 4/22/98 - transcript posted at Business Week Enterprise Online. (Organanized and moderated by Richard Reisman.) (Part 2.)
Extranets -- When you think outside the box, the box goes away. Perspective on a fundamentally empty, but temporarily useful terminology.
Customer Service on the Web: Handling the E-mail Deluge
You can't get there from here: Integrating Web Marketing with Business Operations
Intranet Benefits: A "complete" checklist of the benefits obtained with intranet-based communications
Web Marketers: Call-back to the Future with POTS!, a preview of the emerging coupling of the Web with Plain Old Telephone Service-based call centers.
The Media Foundry Resource Guide: a critical survey with links to selected resources

Richard R. Reisman: Capabilities Summary / Biography / Background Details
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